Store Leader: Customer Experience & Growth

Community Choice Financial Family of Brands; Athens (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive training program

Learning management system access

Educational reimbursement

401(k) plan with company match

Life and AD&D insurance

Paid Time Off

Job summary

Community Choice Financial Family of Brands is seeking an Assistant Store Manager to lead daily operations, coach staff, and ensure compliance while delivering a white-glove customer experience through the loan and pawn process.

You will build relationships, manage opening/closing procedures, supervise staff, and help drive store profitability in a fast-paced, in-person environment with a 40-hour schedule.

Qualifications

• High School Diploma or equivalent required.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Minimum one year experience in customer service, sales, or retail.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Excellent verbal and written communication skills.
• Ability to work phone, Point of Sale, Microsoft Office, and other systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Ability to meet the physical demands of this position, which frequently include: stationary position, up to 25 pounds, movement inside/outside the store, keyboard operation.

Responsibilities

• Provide exceptional customer experience through the full loan/pawn cycle.
• Assist account management and recovery processes, including collections calls.
• Meet company performance standards via partnerships, referrals, and events.
• Develop customer relationships to build new business and store profitability.
• Provide coaching and development to Customer Service Representatives to meet quality standards.
• Maintain accurate customer information in the POS system.
• Uphold compliance with company policies and laws, and manage vault, cash, and deposits.
• Maintain store appearance and address basic facility needs, scheduling maintenance.
• Work in a fast-paced environment handling multiple tasks to meet performance standards.
• Use interpersonal skills to communicate with customers and Team Members at all levels.
• Maintain a full-time in-person schedule including limited Saturdays (minimum 40 hours/week).
• Store hours and minimums may change; discuss with recruiter for updates.

Skills

Supervisory experience

Customer service

Sales experience

Communication skills

Education

High School Diploma or equivalent

Associate degree or higher

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking an Assistant Store Manager to lead daily operations, coach staff, and ensure compliance while delivering a white-glove customer experience through the loan and pawn process.

You will build relationships, manage opening/closing procedures, supervise staff, and help drive store profitability in a fast-paced, in-person environment with a 40-hour schedule.