Store Leader: Elevate Service, Compliance & Growth

Community Choice Financial Family of Brands; Brownwood (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive training

Learning system

Advancement opportunities

Paid time off

Health insurance

Job summary

Community Choice Financial Family of Brands is seeking an Assistant Store Manager to lead daily store operations and deliver a white-glove customer experience. You will coach staff, ensure compliance, and drive store profitability while maintaining brand standards.

The role emphasizes training, risk mitigation, and community outreach, with opportunities for career growth through an ongoing development program and structured onboarding.

Qualifications

• High School Diploma or equivalent required.
• At least 3 months of supervisory, key holder, or leadership experience.
• Minimum one year experience in customer service, sales, or retail.
• Valid driver's license and auto insurance; personal vehicle used during workday.
• Ability to stand, move, and lift up to 25 pounds; 40-hour week with occasional Saturdays.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent account charge offs and loss.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Maintain customer information in the point of sale (POS) system with accuracy and integrity.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week*.

Skills

Supervisory experience

Customer service

Retail experience

Communication skills

MS Office / POS systems

Valid driver's license

Education

High School Diploma

Associate degree or higher

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking an Assistant Store Manager to lead daily store operations and deliver a white-glove customer experience. You will coach staff, ensure compliance, and drive store profitability while maintaining brand standards.

The role emphasizes training, risk mitigation, and community outreach, with opportunities for career growth through an ongoing development program and structured onboarding.