In-Store Customer Service Specialist – Loans & Pawn

Community Choice Financial Family of Brands; Forest Hill (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

New hire training program

Learning management system access

Performance-based career advancement

Educational reimbursement

Medical insurance options

Retirement plan with company match

Life and AD&D Insurance

Voluntary benefits (dental, vision,dis

Disability plans

Paid Time Off

Diverse culture

Business casual dress code

Job summary

Community Choice Financial Family of Brands currently seeks a Customer Service Representative to join our Store Operations team. You will build relationships with customers, educate them on loan/pawn options, and help drive store performance in a fast-paced retail environment.

This in-person, full-time role requires strong communication, data entry accuracy, and the ability to handle multiple tasks while upholding compliance.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule includes at least 40 hours per week.
• Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity.

Skills

Verbal and written communication

Professional demeanor

Attention to detail

Customer service

Data entry accuracy

Interpersonal skills

Education

High school diploma or equivalent

Tools

Phone systems

Point of Sale (POS)

Microsoft Office

CRM systems

Job description

Community Choice Financial Family of Brands currently seeks a Customer Service Representative to join our Store Operations team. You will build relationships with customers, educate them on loan/pawn options, and help drive store performance in a fast-paced retail environment.

This in-person, full-time role requires strong communication, data entry accuracy, and the ability to handle multiple tasks while upholding compliance.