Store Leader: Customer Experience & Compliance

Community Choice Financial Family of Brands

Knoxville (TN)

On-site

USD 42,000 - 54,000

Full time

7 days ago

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Benefits offered by this job

New hire training

Learning management system

Career advancement

Educational reimbursement

Medical insurance options

401(k) match

Life and AD&D insurance

Voluntary benefits

Paid time off

Inclusive culture

Job summary

Community Choice Financial Family of Brands is seeking an Assistant Store Manager to lead front-line teams and deliver a white-glove customer experience in our Knoxville locations. You will support store leaders with recovery, outreach, and risk mitigation while coaching Customer Service Representatives and ensuring policy compliance.

The role requires a minimum 3 months of supervisory experience, strong communication, and reliable attendance.

Qualifications

High School Diploma or equivalent required.
At least 3 months of supervisory, key holder, or relevant leadership experience.
Minimum one year experience in customer service, sales, or retail.
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
Excellent verbal and written communication skills.
Ability to work phone, Point of Sale, Microsoft Office, and other systems.
Must be at least 18 years of age (19 in Alabama).
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
Ability to meet the physical demands of this position, including standing, lifting up to 25 pounds, and keyboard use.

Responsibilities

Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
Assist account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent account charge offs and loss.
Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
Maintain customer information in the POS system with accuracy and integrity.
Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position.