Assistant Store Manager – Lead Customer Experience

Community Choice Financial Family of Brands; Fort Walton Beach (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

New hire training program

Learning management system & training

Career advancement

Educational Reimbursement

Medical insurance options

401(k) & Roth 401(k)

Life and AD&D Insurance

Voluntary benefits (dental, vision, DH

PTO and inclusive environment

Job summary

Community Choice Financial Family of Brands is seeking an Assistant Store Manager to lead daily store operations and coach Customer Service Representatives. You will ensure a white-glove customer experience, manage recovery processes, and drive performance in a fast-paced environment.

The role requires full-time in-store attendance (40 hours/week) with occasional Saturday hours. Training, development programs, and comprehensive benefits are provided to support your growth.

Qualifications

• Minimum high school diploma or equivalent.
• At least 3 months of supervisory or leadership experience.
• One year of customer service, sales, or retail.
• Valid driver's license and ability to travel as needed.
• Excellent verbal and written communication skills.
• Proficiency with phone, POS, and Microsoft Office systems.

Responsibilities

• Deliver exceptional customer experience throughout the loan or pawn process.
• Support account management and recovery activities, focusing on service and loss prevention.
• Meet performance standards and develop new business through partnerships and events.
• Build relationships to drive store profitability and brand loyalty.
• Provide coaching to Customer Service Representatives and ensure quality standards.
• Maintain accurate customer data in the POS system.
• Ensure compliance with company policies and applicable laws.
• Manage opening/closing procedures, vault, cash drawer, and deposits.
• Maintain store appearance and coordinate basic maintenance.

Skills

Leadership

Supervisory experience

Customer Service

Retail Experience

Communication

Microsoft Office

Education

High School Diploma

Tools

POS systems

MS Office

Job description

Community Choice Financial Family of Brands is seeking an Assistant Store Manager to lead daily store operations and coach Customer Service Representatives. You will ensure a white-glove customer experience, manage recovery processes, and drive performance in a fast-paced environment.

The role requires full-time in-store attendance (40 hours/week) with occasional Saturday hours. Training, development programs, and comprehensive benefits are provided to support your growth.