Assistant Store Manager: Growth Path in Financial Services

CCF Family of Brands; Knoxville (TN); Hybrid; USD 44.083.000 - 49.594.000; Vollzeit

Benefits dieser Stelle

Paid on-the-job training

Learning management system access

Cross brand training

Key holder program

Performance-based career advancement

Educational reimbursement

Health insurance options

401(k) and Roth 401(k) with company 
匹

Life and AD&D Insurance

Discount Marketplace access

Paid time off 12 days first year

Zusammenfassung

TitleMax in Knoxville, TN is seeking an Assistant Store Manager to support customers, drive sales, and lead day-to-day operations with a focus on service and risk management. You’ll train staff, manage schedules, and ensure compliance while growing with a company that offers extensive training, cross-brand opportunities, and a generous benefits package.

This role requires at least a year in customer service and some supervisory experience, with a 40-hour work week and weekend availability.

Qualifikationen

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Must meet physical demands of standing, moving up to 25 pounds, and desktop work.

Aufgaben

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast‑paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

Kenntnisse

Customer service

Supervisory experience

Communication skills

POS proficiency

Microsoft Office

Driver's license

Ausbildung

High school diploma or equivalent

Tools

POS system software

Jobbeschreibung

TitleMax in Knoxville, TN is seeking an Assistant Store Manager to support customers, drive sales, and lead day-to-day operations with a focus on service and risk management. You’ll train staff, manage schedules, and ensure compliance while growing with a company that offers extensive training, cross-brand opportunities, and a generous benefits package.

This role requires at least a year in customer service and some supervisory experience, with a 40-hour work week and weekend availability.