Growth-Focused Assistant Store Manager (Full-Time)

Community Choice Financial Family of Brands; Gaffney (SC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive training program

Learning management system access

Performance-based career advancement

Educational reimbursement program

401(k) and Roth 401(k) with company #

Job summary

Community Choice Financial Family of Brands is seeking an Assistant Store Manager to deliver a white-glove customer experience and lead store operations. You will support store leaders with recovery processes, coaching Customer Service Representatives, and ensuring compliance with company standards.

The role emphasizes customer service excellence, teamwork, and adherence to safety and policy protocols. A full-time schedule with occasional Saturday hours is required, with comprehensive training

Qualifications

• High School Diploma or equivalent required.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Minimum one year experience in customer service, sales, or retail.
• Valid driver’s license, auto insurance, and personal vehicle; mileage is compensated.
• Must be at least 18 years old (19 in Alabama).
• Background check required and conducted per law.
• Ability to meet physical demands (lift up to 25 lbs, stand/move as needed).
• Associate degree or higher is a plus.
• Bilingual English/Spanish is a plus and may be required for some locations.

Responsibilities

• Provide exceptional customer experience throughout the full loan or pawn process.
• Assist account management and recovery processes, including collections calls.
• Meet company performance standards and leverage referrals and in-store events.
• Develop customer relationships to build new business and maintain profitability.
• Coach and develop Customer Service Representatives to ensure quality standards.
• Maintain POS data accuracy and integrity.
• Ensure compliance with company policies, procedures and laws.
• Manage vault, cash drawer, and bank deposits and opening/closing procedures.
• Maintain store appearance and coordinate maintenance as needed.
• Communicate effectively with customers and team members at all levels.
• Maintain a full-time in-person schedule, including limited Saturday hours (minimum 40 hours/week).
• Respect brand guidelines and adhere to in-store processes.

Skills

Verbal and written communication

POS & Microsoft Office

Bilingual English/Spanish

Customer service leadership

Education

High School Diploma or equivalent

Associate degree or higher (preferred)

Tools

Point of Sale (POS)

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking an Assistant Store Manager to deliver a white-glove customer experience and lead store operations. You will support store leaders with recovery processes, coaching Customer Service Representatives, and ensuring compliance with company standards.

The role emphasizes customer service excellence, teamwork, and adherence to safety and policy protocols. A full-time schedule with occasional Saturday hours is required, with comprehensive training