In-Store Leader: Customer Experience & Growth

Community Choice Financial Family of Brands; Florissant (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

New hire training program

Learning management system access

Career advancement opportunities

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Voluntary benefits (dental, vision, -)

Paid Time Off

Job summary

Community Choice Financial Family of Brands is seeking an Assistant Store Manager to lead customer service operations and support store leaders in recovery and risk mitigation. You will coach Customer Service Representatives, ensure compliance, and drive a high standard of customer care in a fast-paced retail environment.

The role requires a full-time in-person schedule, with at least 40 hours per week and occasional Saturdays.

Qualifications

• High School Diploma or equivalent required.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Minimum one year experience in customer service, sales, or retail.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Excellent verbal and written communication skills.
• Ability to work phone, Point of Sale, Microsoft Office, and other systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Ability to meet the physical demands of this position, including stationary work, lifting up to 25 pounds, mobility in store, and operation of a keyboard.

Responsibilities

• Provide an exceptional customer experience throughout the full loan or pawn cycle by educating consumers and making recommendations based on their financial needs.
• Assist account management and recovery processes, including collection calls, while maintaining customer service focus to prevent charge offs and loss.
• Meet Company performance standards by leveraging partnerships, obtaining referrals, and participating in store events.
• Develop customer relationships to build new business, maintain store profitability, and strengthen brand loyalty.
• Provide coaching and development to Customer Service Representatives to ensure quality and safety standards.
• Maintain accurate customer information in the POS system.
• Ensure compliance with Company policies and local, state, and federal laws.
• Maintain store security, vault, cash drawer, and deposits; oversee opening/closing procedures.
• Ensure store appearance and cleanliness; manage basic facility needs and maintenance scheduling.
• Navigate a fast-paced environment handling multiple tasks to meet individual and team targets.
• Communicate effectively with customers and Team Members at all levels.
• Maintain a full-time in-person schedule with regular attendance, including limited Saturday hours (minimum 40 hours/week).
• Note: hours may change by brand entity at Company's discretion.

Skills

Customer service

Leadership

Supervisory experience

Communication

POS system

MS Office

Driver's license

Education

High School Diploma

Tools

POS system

Job description

Community Choice Financial Family of Brands is seeking an Assistant Store Manager to lead customer service operations and support store leaders in recovery and risk mitigation. You will coach Customer Service Representatives, ensure compliance, and drive a high standard of customer care in a fast-paced retail environment.

The role requires a full-time in-person schedule, with at least 40 hours per week and occasional Saturdays.