Assistant Store Manager: Lead & Elevate Customer Experience

Community Choice Financial Family of Brands; Gainesville (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive training program

Educational Reimbursement Program

401(k) with match

Paid Time Off

Job summary

Community Choice Financial Family of Brands is seeking an Assistant Store Manager to lead a team and deliver a white-glove customer experience in store operations and risk management.

You will coach Customer Service Representatives, handle outreach, and maintain POS accuracy while ensuring compliance and high service standards. This role requires a full-time schedule with regular in-person attendance, including occasional Saturdays.

Qualifications

• High School Diploma or equivalent required.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Minimum one year experience in customer service, sales, or retail.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday.
• Excellent verbal and written communication skills.
• Ability to work with POS, Microsoft Office, and other systems.

Responsibilities

• Provide an exceptional customer experience throughout the loan or pawn process.
• Assist account management and recovery processes, including collections calls.
• Meet performance standards by leveraging partnerships and referrals.
• Develop customer relationships to build business and store profitability.
• Coach and support Customer Service Representatives to ensure quality standards.
• Maintain POS system data accuracy and integrity.
• Ensure compliance with company policies and laws.
• Manage vault, cash drawer, and deposits during opening/closing.
• Maintain store appearance and address basic facility needs.
• Work in a fast-paced environment handling multiple tasks.
• Communicate effectively with customers and team members at all levels.
• Maintain a full-time in-person schedule (40 hours/week, some Saturdays).

Skills

Customer service leadership

Staff coaching

Communication skills

Problem solving

Sales experience

Education

High School Diploma or equivalent

Associate degree or higher

Tools

POS systems familiarity

MS Office

Job description

Community Choice Financial Family of Brands is seeking an Assistant Store Manager to lead a team and deliver a white-glove customer experience in store operations and risk management.

You will coach Customer Service Representatives, handle outreach, and maintain POS accuracy while ensuring compliance and high service standards. This role requires a full-time schedule with regular in-person attendance, including occasional Saturdays.