Store Leader & Customer Experience Architect

Lids; Willow Grove (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Paid Time Off

Employee discount

Career development

Early wage access

Bonus potential

Job summary

Lids Sports Group seeks an Assistant Store Manager to lead daily store operations, coach a team, and deliver exceptional customer service. You will drive sales, maintain standards, and support inventory and merchandising across the store.

As a key leader, you will schedule shifts, train staff, and ensure policy compliance while delivering a welcoming, fast-paced shopping experience for fans in a vibrant retail environment.

Qualifications

• Proven ability to drive sales results while ensuring customer satisfaction.
• Excellent communication and relationship-building skills.
• Ability to work independently and manage store operations.

Responsibilities

• Lead, execute, and assist Lids selling strategy to achieve KPIs and deliver exceptional customer service.
• Resolve customer feedback and escalations promptly and professionally.
• Maintain professional appearance and adhere to company dress code policy.
• Support visual merchandising, stock checks, and store cleanliness.

Skills

Sales results

Interpersonal skills

Independent worker

Job description

Lids Sports Group seeks an Assistant Store Manager to lead daily store operations, coach a team, and deliver exceptional customer service. You will drive sales, maintain standards, and support inventory and merchandising across the store.

As a key leader, you will schedule shifts, train staff, and ensure policy compliance while delivering a welcoming, fast-paced shopping experience for fans in a vibrant retail environment.