Store Leader & Customer Experience Champion

URBN Urban Outfitters, Inc.; Santa Clarita (CA); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discount

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder for our Valencia, CA store to collaborate with the management team in supervising daily operations and driving a lively, customer‑focused environment.

You will deliver an engaging omni‑channel shopping experience, mentoring team members and sharing product knowledge to elevate service. This role emphasizes leadership and a passion for the brand.

Qualifications

• Passion for UO brand.
• Leadership experience.
• Team player.
• Ability to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow.

Responsibilities

• Collaborate with store management to supervise daily store operations.
• Maintain an energized service environment and meet daily sales goals.
• Deliver seamless omni-channel service using MPOS, POS, in-store & curbside pickup.
• Lead floor service and communicate daily sales goals and metrics.
• Support onboarding of new hires and provide feedback to leadership.
• Assist with shipment processing, restocking and product placement.
• Uphold safety, inventory accuracy and store policies to protect profitability.

Skills

Brand passion

Leadership experience

Team player

Flexible hours

Eagerness to learn

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder for our Valencia, CA store to collaborate with the management team in supervising daily operations and driving a lively, customer‑focused environment.

You will deliver an engaging omni‑channel shopping experience, mentoring team members and sharing product knowledge to elevate service. This role emphasizes leadership and a passion for the brand.