Store Lead & Customer Experience Champion

URBN Urban Outfitters, Inc.; Miami (FL); Hybrid; USD 18,000 - 25,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Miami, FL is seeking a Key Holder to support the store leadership team in daily operations and to drive sales through exceptional customer connections. The role emphasizes brand representation, team collaboration, and omni-channel service delivery.

The position requires flexible hours including nights and weekends, with a focus on delivering outstanding guest experiences and executing brand standards across the store and curbside channels.

Qualifications

• Passion for UObrand
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

Responsibilities

• Leads by example, upholding a service culture and daily sales goals.
• Delivers omni-channel shopping experiences using MPOS/POS and curbside pickup.
• Supports opening/closing procedures and daily store operations.
• Shares product knowledge and brand messaging with the team.
• Executes shipment processing, restocking, and displays per brand standards.
• Monitors safety, inventory accuracy, and store profitability.

Skills

Leadership

Teamwork

Flexibility

Learning mindset

Job description

URBN Urban Outfitters, Inc. in Miami, FL is seeking a Key Holder to support the store leadership team in daily operations and to drive sales through exceptional customer connections. The role emphasizes brand representation, team collaboration, and omni-channel service delivery.

The position requires flexible hours including nights and weekends, with a focus on delivering outstanding guest experiences and executing brand standards across the store and curbside channels.