Brand Experience Lead - Store Ops & Sales

URBN Urban Outfitters, Inc.; Rancho Cucamonga (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts

Retirement plan

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder for our Rancho Cucamonga, CA store. You will collaborate with store leadership to create an engaging customer experience, drive sales, and develop teammates through hands-on coaching.

The role emphasizes omni-channel operations, brand standards, and delivering excellent service while managing daily tasks, schedules, and store safety. This position requires flexible hours including evenings and weekends.

Qualifications

• Love for the FP brand.
• Stands out as a leader.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store, including nights, weekends and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on creating an engaging experience for FP customers.
• Creates selling initiatives that enhance the customer experience and empowers the team to drive sales through personalized service and styling.
• Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.
• Acts as an elevated team member, prioritizing service over tasks while managing the store environment and customer experience.
• Supports the store management in daily office procedures, operations, and store maintenance.

Skills

Leadership

Team player

Flexible hours

Eagerness to learn

Brand love

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder for our Rancho Cucamonga, CA store. You will collaborate with store leadership to create an engaging customer experience, drive sales, and develop teammates through hands-on coaching.

The role emphasizes omni-channel operations, brand standards, and delivering excellent service while managing daily tasks, schedules, and store safety. This position requires flexible hours including evenings and weekends.