Store Brand Lead & Customer Experience

URBN Urban Outfitters, Inc.; Atlanta (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder to support store management in daily operations and drive sales through genuine customer connections. The role emphasizes delivering a fun, energetic pace while upholding brand standards and exceptional service.

The position requires leadership, teamwork, and flexibility to work nights, weekends, and holidays. You will participate in opening/closing procedures, assist with restocking, and help maintain powerful in-store experiences across Omni

Qualifications

• Leadership experience required.
• Ability to work nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Brand Experience: Acts as a brand representative reflecting company values and delivers exceptional customer interactions.
• Leadership + Team Management: Facilitates an energized service environment, communicates daily goals, and shares product knowledge.
• Visual + Business Operations: Supports opening/closing procedures and omni channel order fulfillment with store visuals in mind.
• Communication + Relationships:contributes to an inclusive environment, assists with onboarding, seeks feedback, and shares information during meetings.

Skills

Leadership

Team player

Customer service

Flexible hours

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder to support store management in daily operations and drive sales through genuine customer connections. The role emphasizes delivering a fun, energetic pace while upholding brand standards and exceptional service.

The position requires leadership, teamwork, and flexibility to work nights, weekends, and holidays. You will participate in opening/closing procedures, assist with restocking, and help maintain powerful in-store experiences across Omni