Store Lead & Brand Experience Specialist

URBN Urban Outfitters, Inc.; California; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement plan

Job summary

URBN Urban Outfitters, Inc. in Santa Clara, CA is seeking a diligent Key Holder to support store leadership and foster an engaging customer experience. You will help drive sales, model the brand experience, and coach team members in product knowledge and service excellence.

The role requires leadership, flexibility to work evenings and weekends, and a commitment to growth within the URBN family. You will collaborate across departments to uphold FP visuals and deliver a seamless omni‑channel

Qualifications

• Must demonstrate brand affinity for FP products and values.
• Shows leadership and team collaboration in a retail setting.
• Able to work nights, weekends, and holidays as needed.
• Willingness to learn and grow within URBN organization.

Responsibilities

• Assist in supervising store operations alongside the management team.
• Drive sales through personalized service and styling.
• Deliver an omni‑channel shopping experience using store systems.
• Maintain FP visual standards and ensure accurate stock and restocking.
• Support daily office procedures and store maintenance.

Skills

Love for brand FP

Leadership

Team player

Flexible hours

Willingness to learn

Job description

URBN Urban Outfitters, Inc. in Santa Clara, CA is seeking a diligent Key Holder to support store leadership and foster an engaging customer experience. You will help drive sales, model the brand experience, and coach team members in product knowledge and service excellence.

The role requires leadership, flexibility to work evenings and weekends, and a commitment to growth within the URBN family. You will collaborate across departments to uphold FP visuals and deliver a seamless omni‑channel