Store Leader: Coaching, Ops & Customer Experience

Lids; Arlington (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discounts

Career development opportunities

Collaborative, team-oriented work環境

Early Wage Access

Job summary

Lids in Arlington, VA is hiring an Assistant Store Manager to lead daily store operations, drive sales performance, and deliver outstanding customer service. You will supervise staff, ensure compliance with brand standards, and manage scheduling, training, and inventory accuracy.

The role focuses on developing a collaborative team, implementing visual merchandising standards, and maintaining cash controls while supporting HQ directives.

Responsibilities

• Act as Manager on duty for scheduling issues and customer complaints when Store Manager is not present.
• Manage store associates through training programs, goal setting, and regular follow up.
• Administer disciplinary steps including verbal and written warning in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives.
• Contribute to a respectful and inclusive team environment by adhering to Lids Brand Standards (dress code).
• Responsible for scheduling and staffing the store, including calling in associates during unexpected peaks when Store Manager is not present.
• Participate in training programs, adhere to goals for sales and tasks, and regular follow up.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates' direct compliance with established company policies and safeguarding of assets.
• Other duties as assigned.
• Lead, execute and assist Lids selling strategy to achieve KPIs, sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including escalations, and resolve to “make it right.”
• Ensure every customer is offered the opportunity to participate in Lids membership programs or in-store offers when live.
• Adhere to current visual guidelines for merchandising, signage, and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.
• Execute operations-focused directives, promotions, and HQ initiatives.
• Adhere to Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment (MPOS, Lids Custom) with daily audits and maintenance as needed.
• Maintain store facilities, supplies, and services and handle service requests and inventory.

Skills

Sales results

Interpersonal skills

Work unsupervised

Job description

Lids in Arlington, VA is hiring an Assistant Store Manager to lead daily store operations, drive sales performance, and deliver outstanding customer service. You will supervise staff, ensure compliance with brand standards, and manage scheduling, training, and inventory accuracy.

The role focuses on developing a collaborative team, implementing visual merchandising standards, and maintaining cash controls while supporting HQ directives.