Retail Store Leader | People, Ops & Customer Experience

Lids; Woodbridge (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Employee discounts and perks.

Career development opportunities

Team-oriented work environment

Early Wage Access options

Job summary

Lids is seeking an Assistant Store Manager in Woodbridge, VA to lead daily store operations, drive sales, and ensure excellent customer service. This role oversees staff scheduling, training, scheduling for peak periods, and adherence to company policies while delivering a fun and compliant shopping environment.

The position requires strong leadership and communication skills, the ability to work independently, and a focus on KPI achievement.

Qualifications

• Proven ability to drive sales while minimizing loss.
• Strong interpersonal and communication skills.
• Ability to work unsupervised and lead a team.

Responsibilities

• Act as Manager on duty for scheduling and customer issues.
• Lead and develop store associates through training programs.
• Administer disciplinary steps when needed.
• Foster a respectful, inclusive team environment.
• Schedule and staff the store during peak periods.
• Drive selling strategy to achieve KPIs.
• Resolve customer feedback and escalations.
• Maintain store appearance and merchandising according to guidelines.
• Manage cash operations and daily banking.

Skills

Sales leadership

Customer service

Independent work

Job description

Lids is seeking an Assistant Store Manager in Woodbridge, VA to lead daily store operations, drive sales, and ensure excellent customer service. This role oversees staff scheduling, training, scheduling for peak periods, and adherence to company policies while delivering a fun and compliant shopping environment.

The position requires strong leadership and communication skills, the ability to work independently, and a focus on KPI achievement.