Store Leader: Coach Teams, Elevate Customer Experience

Carter's Retail Inc.; Columbus (GA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health benefits

Employee discount

Parental leave

Education assistance

Paid time off

Referral bonuses

Job summary

Carter’s is seeking a Store Manager in our Columbus location. You and your team will be the first face of the brand, welcoming families and guiding them through our baby and children’s products.

You’ll lead by example, foster an inclusive store culture, coach leaders, and own merchandising, payroll, and KPI performance to drive results. We value dedication, strong communication, and the ability to develop talent.

Qualifications

• Minimum 3 years of retail or related management experience leading direct reports.
• High school diploma or GED required.

Responsibilities

• Build a talent pipeline through networking and recruiting.
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement.
• Grow leaders through providing direction, delegation, and investing in their development.
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit.
• Execute Company’s direction on merchandising and operations; manage payroll and budgets.
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results.
• Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available.
• Reduce loss through a consistent level of customer service, education, and operational controls.

Skills

Leadership

Communication

Customer focus

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter’s is seeking a Store Manager in our Columbus location. You and your team will be the first face of the brand, welcoming families and guiding them through our baby and children’s products.

You’ll lead by example, foster an inclusive store culture, coach leaders, and own merchandising, payroll, and KPI performance to drive results. We value dedication, strong communication, and the ability to develop talent.