Store Leader: Build Talent & Elevate Customer Experience

Carter's Retail Inc.; Kentucky; On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Health benefits

40% discount on Carter’s brands

Paid time off and holidays

Job summary

Carter's Retail Inc. in Kentucky is seeking a Store Manager to lead the team as the first face of our brand for growing families, coaching staff on customer service, product knowledge, and sales leadership.

You will build a strong talent pipeline, foster an inclusive environment, and drive growth across the store. You’ll manage payroll and budgets, analyze KPIs, and mentor leaders to deliver exceptional customer experiences while coordinating omnichannel efforts and merchandising across the

Qualifications

• 3+ years of retail or related management experience leading direct reports.
• Strong communication and interpersonal skills for coaching and team development.
• Ability to train staff on product styles and store operations.

Responsibilities

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement
• Grow leaders through providing direction, delegation, and investing in their development
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit
• Execute Company’s direction on merchandising and operations; manage payroll and budgets
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results
• Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available
• Reduce loss through a consistent level of customer service, education, and operational controls

Skills

Retail leadership

Team coaching

Communication

Customer focus

Staff development

Education

High school diploma or GED

Tools

Excel

Outlook

Web navigation

Job description

Carter's Retail Inc. in Kentucky is seeking a Store Manager to lead the team as the first face of our brand for growing families, coaching staff on customer service, product knowledge, and sales leadership.

You will build a strong talent pipeline, foster an inclusive environment, and drive growth across the store. You’ll manage payroll and budgets, analyze KPIs, and mentor leaders to deliver exceptional customer experiences while coordinating omnichannel efforts and merchandising across the