Store Leader & Coach — Elevate Customer Experience

vfc; Central Valley (NY); On-site; USD 29,000 - 44,000; Full time

Job summary

The North Face is hiring a Supervisor in New York to support the store leadership team and elevate the customer experience. You will lead by example, coach associates, and ensure daily operations and visual standards align with brand expectations.

You will work closely with store leadership to maximize profitability, maintain an inclusive culture, and drive sales through effective coaching and customer engagement. This role suits someone who thrives in a high-energy retail setting.

Qualifications

• Proven ability to drive results through store teams and exceed sales goals.
• Skilled in coaching, motivating, and building high-performing teams.
• Strong verbal and written communication with the ability to influence.

Responsibilities

• Support the store's leadership team and drive exceptional customer experiences.
• Lead by example, coach associates, and ensure operational excellence.
• Partner with Store Manager to maximize profitability and store standards.
• Monitor KPIs, coach for productivity, and deliver selling behaviors.

Skills

Customer service

Retail leadership

Communication skills

Education

High School Diploma or equivalent

Job description

The North Face is hiring a Supervisor in New York to support the store leadership team and elevate the customer experience. You will lead by example, coach associates, and ensure daily operations and visual standards align with brand expectations.

You will work closely with store leadership to maximize profitability, maintain an inclusive culture, and drive sales through effective coaching and customer engagement. This role suits someone who thrives in a high-energy retail setting.