Store Team Lead: Customer Experience & Coaching

The North Face; City of Troy (NY); On-site; USD 25,000 - 35,000; Part time

Job summary

The North Face in New York is seeking a Supervisor to support the store’s leadership team and drive a best-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

Working with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and engage with local community initiatives while upholding safety and

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced environment.
• High School Diploma or equivalent preferred.
• Strong verbal and written communication with ability to influence across levels.
• Ability to stand and perform physical tasks in a retail setting.
• Comfortable using word processing, spreadsheets, and retail software tools.

Responsibilities

• Deliver high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory and processing shipments.

Skills

Store leadership

Customer engagement

Communication

Retail software

Word processing

Spreadsheets

Education

High School Diploma

Tools

Word processing

Spreadsheets

Retail software

Job description

The North Face in New York is seeking a Supervisor to support the store’s leadership team and drive a best-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

Working with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and engage with local community initiatives while upholding safety and