Retail Team Leader: Elevate Customer Experience

vfc; Meridian (ID); On-site; USD 22,000 - 33,000; Part time

Job summary

The North Face is seeking a Supervisor to support the store leadership team and drive an exceptional customer experience. You will lead by example, coach associates, and ensure merchandising and store standards on a fast-paced retail floor.

Ideal candidates have 1+ years in retail or store leadership, a high school diploma, and a passion for delivering outstanding service. This role includes performance tracking and potential incentive opportunities.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of standing and moving throughout the store for extended periods and lifting light to moderate weight.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPI.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures and floor coverage.
• Support stockroom operations by organizing inventory and processing shipments.

Skills

Retail leadership

Coaching

Communication

Customer focus

Education

High school diploma

Tools

Retail software tools

Job description

The North Face is seeking a Supervisor to support the store leadership team and drive an exceptional customer experience. You will lead by example, coach associates, and ensure merchandising and store standards on a fast-paced retail floor.

Ideal candidates have 1+ years in retail or store leadership, a high school diploma, and a passion for delivering outstanding service. This role includes performance tracking and potential incentive opportunities.