Store Leader: Customer Experience & Team Growth

VF Corporation; Indiana (PA); On-site; USD 64,000 - 80,000; Full time

Job summary

The North Face is seeking a Store Manager to lead a high-performing team and drive store performance. You will champion the brand values while delivering exceptional customer experiences and ensuring operational excellence across all areas.

As an authentic leader in a fast-paced retail environment, you will recruit, coach, and develop staff, manage scheduling and visual merchandising, and uphold safety and policy standards. This role offers competitive pay and bonuses.

Qualifications

• 3–5 years of related professional/retail management experience.
• High School diploma required; associate’s degree preferred.
• Undergraduate or graduate degrees are valued but not required—leadership impact matters most.

Responsibilities

• Model exceptional customer service and selling behaviors to elevate the in-store experience.
• Partner with store leaders and associates to achieve and exceed sales goals.
• Lead all aspects of people management including recruitment, onboarding, performance evaluations, and promotions.
• Provide coaching, feedback, and training in customer service, product knowledge, and brand identity.

Skills

Retail management

People leadership

Customer experience

Education

High School diploma

Associate's degree preferred

Bachelor's degree valued

Job description

The North Face is seeking a Store Manager to lead a high-performing team and drive store performance. You will champion the brand values while delivering exceptional customer experiences and ensuring operational excellence across all areas.

As an authentic leader in a fast-paced retail environment, you will recruit, coach, and develop staff, manage scheduling and visual merchandising, and uphold safety and policy standards. This role offers competitive pay and bonuses.