Store Supervisor: Elevate Customer Experience & Performance

Vans; New York, Northern (NY, KY); Hybrid; USD 29,000 - 44,000; Full time

Benefits offered by this job

Annual incentive plan

Sales incentive

Commission potential

Job summary

The North Face is seeking a Supervisor in New York to support the store leadership team and drive a best-in-class customer experience. You will lead by example, coach associates, and ensure excellence across engagement, merchandising, and store standards.

You will maximize profitability, foster an inclusive culture, and contribute to store success in a fast-paced retail environment. The role suits those who enjoy mentoring others and delivering outstanding service.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment encouraging creativity and collaboration.

Skills

Drive results, store teams

Coach and develop teams

Customer engagement

Merchandising standards

Operational excellence

Stockroom operations

Training new team members

Visual merchandising

Education

High School Diploma or equivalent

Tools

Retail software tools

Word processing & spreadsheets

Job description

The North Face is seeking a Supervisor in New York to support the store leadership team and drive a best-in-class customer experience. You will lead by example, coach associates, and ensure excellence across engagement, merchandising, and store standards.

You will maximize profitability, foster an inclusive culture, and contribute to store success in a fast-paced retail environment. The role suits those who enjoy mentoring others and delivering outstanding service.