Store Supervisor: Lead Team & Elevate Customer Experience

Vans; Walnut Creek (CA); On-site; USD 57,308,000 - 85,962,000; Full time

Benefits offered by this job

Annual incentive plan

Sales incentive

Commission potential

Job summary

The North Face is seeking a Supervisor to support the store leadership team and deliver an exceptional customer experience in a fast-paced retail environment. You will coach associates, uphold merchandising standards, and drive profitability with a focus on customer engagement and store operations.

You will work with the Store Manager to maximize sales, train new hires, and foster an inclusive team culture. Prior retail leadership experience and a high school diploma are valued.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred.
• Strong communication and ability to influence across levels.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset.
• Coach and develop associates to deliver high engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing and floor coverage.
• Assist in training and onboarding new team members; provide ongoing feedback.
• Maintain visual merchandising standards and timely product replenishment.
• Promote community engagement and ensure adherence to safety and policies.

Skills

Customer engagement

Leadership

Coaching

Sales targets

Job description

The North Face is seeking a Supervisor to support the store leadership team and deliver an exceptional customer experience in a fast-paced retail environment. You will coach associates, uphold merchandising standards, and drive profitability with a focus on customer engagement and store operations.

You will work with the Store Manager to maximize sales, train new hires, and foster an inclusive team culture. Prior retail leadership experience and a high school diploma are valued.