Store Leader — Coaching & Customer Experience

The North Face; Cherry Hill Township (NJ); On-site; USD 28,130 - 34,715; Part time

Job summary

The North Face in Cherry Hill, NJ is seeking a Supervisor to support store leadership, coach associates, and drive in‑class customer experience. You will help maximize profitability, uphold brand standards, and foster an inclusive, high‑performing team.

You will partner with the Store Manager to supervise daily operations, manage inventory flow, participate in onboarding, and promote community engagement. A High School Diploma or equivalent is preferred, with 1+ year of retail leadership

Qualifications

• Foundational leadership and sales experience in retail.
• Ability to coach and develop a diverse team.
• Strong verbal and written communication skills with influence across levels.

Responsibilities

• Deliver high level personalized customer engagement through genuine interactions.
• Support sales goals by monitoring progress against KPIs and individual targets.
• Model selling behaviors and foster a consumer-centric mindset.
• Coach and develop associates to maintain productivity and engagement.
• Supervise daily store operations including opening/closing, floor coverage, and task delegation.
• Assist in stockroom operations and ensure timely product flow to sales floor.
• Participate in onboarding and provide ongoing feedback to staff.
• Maintain visual merchandising and ensure stock replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention.

Skills

Retail leadership

Customer engagement

Coaching

Communication

POS/retail software

Education

High School Diploma or equivalent

Tools

Retail software tools

POS systems

Job description

The North Face in Cherry Hill, NJ is seeking a Supervisor to support store leadership, coach associates, and drive in‑class customer experience. You will help maximize profitability, uphold brand standards, and foster an inclusive, high‑performing team.

You will partner with the Store Manager to supervise daily operations, manage inventory flow, participate in onboarding, and promote community engagement. A High School Diploma or equivalent is preferred, with 1+ year of retail leadership