Store Leader - Banking & Customer Experience

TD Bank; Revere (MA); On-site; USD 68,769,792 - 95,991,168; Full time

Job summary

TD Bank in Revere, Massachusetts seeks a Store Supervisor to lead daily operations, drive service standards, and ensure regulatory compliance. The role includes supervising tellers, platform staff, and handling customer escalations while promoting TD Bank products through consultative conversations.

Ideal candidates will have a HS Diploma or GED, 2+ years in customer-facing roles, and supervisory experience. Strong organizational skills and familiarity with Outlook/Excel are important.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and/or sales.
• Notary License preferred.
• Previous supervisory experience with coaching oversight.

Responsibilities

• Provide supervisory oversight to a team of advice and service colleagues in achieving Store objectives and delivering legendary customer experiences.
• Lead, coach and develop the team to deliver effective customer service, product and advisory conversations.
• Manage teller and platform workflows, prioritizing tasks and delegating duties while ensuring compliance and risk controls.
• Engage in conversations with customers about loan products and maintain active NMLS registration as required.
• Oversee cash handling, vault management, fraud prevention, and overall store operational excellence.

Skills

Supervisory experience

Customer service

Sales and advisory

Risk & compliance awareness

Education

HS Diploma or GED

Notary License (preferred)

Tools

Outlook

Excel

Lotus Notes

Job description

TD Bank in Revere, Massachusetts seeks a Store Supervisor to lead daily operations, drive service standards, and ensure regulatory compliance. The role includes supervising tellers, platform staff, and handling customer escalations while promoting TD Bank products through consultative conversations.

Ideal candidates will have a HS Diploma or GED, 2+ years in customer-facing roles, and supervisory experience. Strong organizational skills and familiarity with Outlook/Excel are important.