Store Leader: Customer-Driven Banking

TD; Springfield (MA); On-site; USD 41,000 - 61,000; Full time

Job summary

TD in Springfield, MA is seeking an Assistant Store Manager to lead day-to-day service, sales, and operations. You will guide a team to deepen customer relationships by delivering TD’s model of convenience, sales and advice, and a personalized, connected experience. You may lead with minimal direction and make day-to-day decisions on teller and platform activities.

The role emphasizes coaching, advisory excellence, and ensuring compliance while driving store performance and community engagement.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and or sales in any capacity or equivalent.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Ability to manage competing priorities.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.

Responsibilities

• Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines
• Leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity
• Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights
• Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives
• Actively participates in community events, promoting the TD Brand while servicing the needs of the community

Skills

Strong verbal and writtencommunication

Sales and Operational Management

Ability to manage competing priorities

Customer service excellence

Education

Undergraduate degree or equivalent experience

Tools

Microsoft Office

Job description

TD in Springfield, MA is seeking an Assistant Store Manager to lead day-to-day service, sales, and operations. You will guide a team to deepen customer relationships by delivering TD’s model of convenience, sales and advice, and a personalized, connected experience. You may lead with minimal direction and make day-to-day decisions on teller and platform activities.

The role emphasizes coaching, advisory excellence, and ensuring compliance while driving store performance and community engagement.