Store Supervisor – Banking & Customer Experience Lead

TD Bank; Auburn (MA); On-site; USD 49,920 - 69,680; Full time

Job summary

TD Bank in Auburn, MA is seeking a Store Supervisor to lead daily store operations and ensure compliant, customer-focused service. You will guide tellers and front-line teammates, handle escalations, and drive sales and advisory conversations with customers.

The role requires a HS diploma, 2+ years in customer-facing work, and a willingness to obtain or maintain NMLS-related registrations. Apply by 29 Aug 2026.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience in customer service or sales.
• Notary license preferred.

Responsibilities

• Supervise day-to-day team activities to ensure operational excellence and policy compliance.
• Lead and coach the team on delivering quality customer service and sales objectives.
• Manage teller, platform operations, and customer escalations as needed.
• Maintain risk controls, privacy, and regulatory guidelines in the store.

Skills

Supervisory

Customer service

Sales

Leadership

Education

HS Diploma or GED

Notary License (preferred)

Tools

Outlook

Lotus Notes

Excel

Job description

TD Bank in Auburn, MA is seeking a Store Supervisor to lead daily store operations and ensure compliant, customer-focused service. You will guide tellers and front-line teammates, handle escalations, and drive sales and advisory conversations with customers.

The role requires a HS diploma, 2+ years in customer-facing work, and a willingness to obtain or maintain NMLS-related registrations. Apply by 29 Aug 2026.