Store Banking Lead — Customer Experience & Sales

TD Bank, N.A.; Cherry Hill Township (NJ); On-site; USD 33,000 - 45,000; Full time

Job summary

TD Bank, N.A. is seeking a store supervisor to manage day-to-day activities, ensure compliance, and drive sales and service objectives. The role requires leadership of teller, platform, and customer escalation teams while building trusted customer relationships.

Applicants should have 2+ years of customer service or sales experience, a HS diploma or GED, and strong communication and organizational skills. Notary license is a plus. This on-site role offers growth and compliance responsibilities.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred
• 2+ years related experience working with customers and or sales in any capacity or equivalent
• Notary License (preferred)
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching
• Oversight of Customer Service
• Proven ability to meet and exceed Customers' expectations
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Effective verbal and written communication skills
• Sound judgment in decision making and problem solving
• Ability to multi-task and maintain order in the Store
• Good working knowledge of Outlook, Lotus Notes, Word and Excel

Responsibilities

• Delivers end-to-end advice and builds trust with customers.
• Leads, coaches, and drives exceptional service at every customer interaction.
• Completes customer transactions using CRM tools and engages in needs-based conversations.
• Leads the execution of the Store Customer experience plan and advice plan.
• Coaches to ensure customer issues are handled per policy and escalated when necessary; personal ownership of escalations.
• Manages lobby leadership and serves as a point of escalation for customer concerns.

Skills

Leadership

Customer service

Communication

Organization

Decision making

Problem solving

Coaching

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank, N.A. is seeking a store supervisor to manage day-to-day activities, ensure compliance, and drive sales and service objectives. The role requires leadership of teller, platform, and customer escalation teams while building trusted customer relationships.

Applicants should have 2+ years of customer service or sales experience, a HS diploma or GED, and strong communication and organizational skills. Notary license is a plus. This on-site role offers growth and compliance responsibilities.