Store Leader - Banking & Customer Experience

TD Bank, N.A.; Amherst (MA); On-site; USD 33,000 - 47,000; Full time

Job summary

TD Bank, N.A. in Amherst, Massachusetts is seeking a supervisory professional to oversee daily store operations, ensure policy compliance, and manage teller and platform activities.

The role emphasizes delivering excellent customer service, driving sales, and coaching staff to meet customer and sales objectives. The position requires a HS diploma or GED (undergraduate degree preferred) and 2+ years of customer service or sales experience, with strong organization and communication skills.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and/or sales in any capacity.
• Notary License (preferred).

Responsibilities

• Supervise day-to-day team activities to ensure operational excellence and compliance.
• Manage teller side, platform, and customer escalations in the absence of other managers.
• Drive sales and advise activities to acquire, retain, and deepen customer relationships.
• Coach and develop team to deliver legendary customer experiences.

Skills

Customer service

Supervisory

Communication

Multi-tasking

Education

HS Diploma or GED

Undergraduate degree preferred

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank, N.A. in Amherst, Massachusetts is seeking a supervisory professional to oversee daily store operations, ensure policy compliance, and manage teller and platform activities.

The role emphasizes delivering excellent customer service, driving sales, and coaching staff to meet customer and sales objectives. The position requires a HS diploma or GED (undergraduate degree preferred) and 2+ years of customer service or sales experience, with strong organization and communication skills.