Bank Store Supervisor: Lead & Elevate Customer Experience

TD Bank; Mansfield (MA); On-site; USD 33,062 - 45,460; Full time

Job summary

TD Bank's Mansfield, MA store is seeking a Store Supervisor to lead the day-to-day team activities, ensure operational excellence, and uphold bank policies and risk controls.

You will supervise tellers, support platform operations, and handle customer escalations while coaching colleagues to deliver legendary service and proactive financial guidance. The role emphasizes team leadership, accuracy, and compliant sales practices in a fast-paced environment.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred
• 2+ years related experience working with customers and or sales in any capacity or equivalent
• Notary License (preferred)
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching and oversight of Customer Service
• Proven ability to meet and exceed Customers' expectations
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Effective verbal and written communication skills
• Sound judgment in decision making and problem solving
• Ability to multi-task and maintain order in the Store
• Good working knowledge of Outlook, Lotus Notes, Word and Excel
• Ability to supervise and lead others
• Ability to provide community services

Responsibilities

• Supervise day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers
• Manage teller side, platform, and Customer escalations in the absence of another manager
• Drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives
• Lead and coach the Store team to deliver personalized service and advice
• Oversee cash handling, vault management, and control of negotiable items
• Promote customer privacy and colleague safety
• Engage with customers about loan products and facilitate application intake (NMLS)

Skills

Effective verbal communication

Written communication

Leadership

Multi-tasking

Customer service

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank's Mansfield, MA store is seeking a Store Supervisor to lead the day-to-day team activities, ensure operational excellence, and uphold bank policies and risk controls.

You will supervise tellers, support platform operations, and handle customer escalations while coaching colleagues to deliver legendary service and proactive financial guidance. The role emphasizes team leadership, accuracy, and compliant sales practices in a fast-paced environment.