Store Lead: Tech Sales & Customer Experience Mentor

Spectrum, LLC; Southern Pines (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Spectrum is seeking a Store Lead to guide customers through Spectrum products and services, mentor store specialists, and contribute to sales performance. You will ensure a seamless customer journey from welcome to checkout and support inventory, cash handling, and operations.

Applicants should have 1–2 years of sales and customer service experience, be fluent in English, and be able to stand for long periods and lift up to 35 lbs. Uniforms are required in the retail environment.

Qualifications

• 1-2 years of sales experience.
• 1-2 years of customer service experience.
• Ability to read, write and speak English.
• Stand for prolonged periods and lift up to 35lbs.

Responsibilities

• Guide customers from welcome to checkout and explain Spectrum products.
• Apply sales strategies to reach goals.
• Educate customers with Spectrum offerings and solutions.
• Support store leadership with inventory control and cash handling.
• Mentor Store Specialists with sales expectations and resources.
• Maintain store appearance and process transactions accurately.
• Provide feedback to leadership on sales opportunities and operations.

Skills

Sales experience

Customer service

English proficiency

Basic math

Teamwork

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

Spectrum is seeking a Store Lead to guide customers through Spectrum products and services, mentor store specialists, and contribute to sales performance. You will ensure a seamless customer journey from welcome to checkout and support inventory, cash handling, and operations.

Applicants should have 1–2 years of sales and customer service experience, be fluent in English, and be able to stand for long periods and lift up to 35 lbs. Uniforms are required in the retail environment.