Store Lead

Spectrum; Southern Pines (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Spectrum is hiring a Store Lead in Southern Pines, NC to guide customers through Spectrum products and services, mentor store specialists and drive sales performance. You will ensure a seamless customer journey from welcome to checkout, support with inventory and cash handling, and provide feedback to leadership on opportunities and operations.

A high school diploma and 1–2 years in sales and customer service are required.

Qualifications

• High school diploma or equivalent.
• 1-2 years sales experience.
• 1-2 years customer service experience.
• Ability to read, write and speak English.
• Willingness to work varying shifts and overtime.

Responsibilities

• Guide customers through Spectrum products and services to ensure a seamless experience from welcome to checkout.
• Apply sales strategies to identify opportunities and achieve sales goals.
• Educate customers with knowledge of Spectrum offerings.
• Assist with inventory control, cash management and handling escalations.
• Mentor Store Specialists by sharing sales expectations and tools.
• Maintain store appearance and process payment transactions.
• Provide feedback to leadership on sales opportunities and operations.

Skills

English proficiency

Communication

Sales mindset

Customer service

Teamwork

Problem solving

Computer skills

Education

High school diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you enjoy connecting customers with the latest technology while supporting your team’s success? As a Store Lead at Spectrum, you will guide customers through products and services, mentor store specialists and contribute to sales achievements. Your efforts directly shape the customer journey and drive the store’s performance.

How You’ll Make An Impact

• Guide customers through Spectrum products and services to ensure a seamless experience from welcome to checkout
• Apply sales strategies to identify opportunities and achieve sales goals
• Educate customers and provide solutions tailored to their needs with comprehensive knowledge of Spectrum offerings
• Support store leadership and team members by assisting with inventory control, cash management and handling escalations
• Mentor Store Specialists by sharing sales expectations, tools and resources
• Maintain store appearance according to planogram directives and accurately process payment transactions
• Provide constructive feedback to store leadership regarding sales opportunities and operations

Working Conditions

• Operate in a retail environment with moderate noise
• Required to wear a uniform

Education

• High school diploma or equivalent

Experience

• 1-2 years of sales experience
• 1-2 years of customer service experience

Skills

• Ability to read, write and speak English
• Basic math proficiency
• Ability to work scheduled shift hours and overtime as needed
• Stand for prolonged periods and lift up to 35 lbs
• Communicate clearly and professionally with employees, customers and suppliers in person, by phone and in writing
• Demonstrate self-motivation and a competitive drive to exceed sales goals
• Carry a positive and professional demeanor
• Pay attention to detail and solve problems effectively
• Use computers and software applications
• Manage multiple tasks in a fast-paced team environment
• Prioritize, organize effectively and work independently

Preferred Qualifications

• Familiarity with the latest technology and devices

SRL103 2026-83138 SRL103 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.