Store Lead

Sales and Marketing; Southern Pines (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Spectrum is seeking a Store Lead to guide customers through Spectrum products and services, mentor store specialists, and contribute to sales performance. You will ensure a seamless customer journey from welcome to checkout and support inventory, cash handling, and operations.

Applicants should have 1–2 years of sales and customer service experience, be fluent in English, and be able to stand for long periods and lift up to 35 lbs. Uniforms are required in the retail environment.

Qualifications

• 1-2 years of sales experience.
• 1-2 years of customer service experience.
• Ability to read, write and speak English.
• Stand for prolonged periods and lift up to 35lbs.

Responsibilities

• Guide customers from welcome to checkout and explain Spectrum products.
• Apply sales strategies to reach goals.
• Educate customers with Spectrum offerings and solutions.
• Support store leadership with inventory control and cash handling.
• Mentor Store Specialists with sales expectations and resources.
• Maintain store appearance and process transactions accurately.
• Provide feedback to leadership on sales opportunities and operations.

Skills

Sales experience

Customer service

English proficiency

Basic math

Teamwork

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you enjoy connecting customers with the latest technology while supporting your team’s success? As a Store Lead at Spectrum, you will guide customers through products and services, mentor store specialists and contribute to sales achievements. Your efforts directly shape the customer journey and drive the store’s performance.

How You'll Make an Impact

• Guide customers through Spectrum products and services to ensure a seamless experience from welcome to checkout
• Apply sales strategies to identify opportunities and achieve sales goals
• Educate customers and provide solutions tailored to their needs with comprehensive knowledge of Spectrum offerings
• Support store leadership and team members by assisting with inventory control, cash management and handling escalations
• Mentor Store Specialists by sharing sales expectations, tools and resources
• Maintain store appearance according to planogram directives and accurately process payment transactions
• Provide constructive feedback to store leadership regarding sales opportunities and operations

Working Conditions

• Operate in a retail environment with moderate noise
• Required to wear a uniform

What You'll Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Experience

• 1-2 years of sales experience
• 1-2 years of customer service experience

Skills

• Ability to read, write and speak English
• Basic math proficiency
• Ability to work scheduled shift hours and overtime as needed
• Stand for prolonged periods and lift up to 35lbs
• Communicate clearly and professionally with employees, customers and suppliers in person, by phone and in writing
• Demonstrate self-motivation and a competitive drive to exceed sales goals
• Carry a positive and professional demeanor
• Pay attention to detail and solve problems effectively
• Use computers and software applications
• Manage multiple tasks in a fast-paced team environment
• Prioritize, organize effectively and work independently

Preferred Qualifications

Skills

• Familiarity with the latest technology and devices

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.