Store Lead

Charter Communications; South Lockport (NY); On-site; USD 18,000 - 28,000; Full time

Job summary

Charter Communications in South Lockport is seeking a Store Lead for Spectrum, responsible for guiding customers through products and services while mentoring store specialists. This role requires a high school diploma and 1-2 years each of sales and customer service experience.

The ideal candidate will have strong communication skills, attention to detail, and a positive demeanor. The position offers a base pay ranging from $18.00 to $27.70 per hour along with potential commission earnings.

Qualifications

• 1-2 years of sales experience.
• 1-2 years of customer service experience.

Responsibilities

• Guide customers through Spectrum products and services.
• Apply sales strategies to achieve sales goals.
• Educate customers on Spectrum offerings.
• Assist with inventory control and cash management.
• Mentor Store Specialists on sales expectations.
• Maintain store appearance and process transactions.

Skills

Ability to read, write and speak English

Basic math proficiency

Ability to communicate clearly and professionally

Self-motivation and competitive drive

Problem-solving skills

Time management and prioritization

Education

High school diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you enjoy connecting customers with the latest technology while supporting your team's success? As a Store Lead at Spectrum, you will guide customers through products and services, mentor store specialists and contribute to sales achievements. Your efforts directly shape the customer journey and drive the store's performance.

How You'll Make an Impact

• Guide customers through Spectrum products and services to ensure a seamless experience from welcome to checkout
• Apply sales strategies toidentifyopportunities and achieve sales goals
• Educate customers and provide solutions tailored to their needs with comprehensive knowledge of Spectrum offerings
• Support store leadership and team members byassistingwith inventory control, cashmanagementand handling escalations
• Mentor Store Specialists by sharing sales expectations,toolsand resources
• Maintain store appearance according to planogram directives and accurately process payment transactions
• Provide constructive feedback to store leadershipregardingsales opportunities and operations

Working Conditions

• Operate in a retail environment with moderate noise
• Required to wear a uniform

Required Qualifications

Education

• High school diploma or equivalent

Experience

• 1-2 years of sales experience
• 1-2 years of customer service experience

Skills

• Ability to read, write and speak English
• Basic mathproficiency
• Ability to work scheduled shift hours and overtime as needed
• Stand for prolonged periods andlift upto 35lbs
• Communicate clearly and professionally with employees,customersand suppliers in person, by phone and in writing
• Demonstrate self-motivation and a competitive drive to exceed sales goals
• Carry a positive and professional demeanor
• Pay attention to detail and solve problems effectively
• Use computers and software applications
• Manage multiple tasks in a fast-paced team environment
• Prioritize, organizeeffectivelyand work independently

Preferred Qualifications

Skills

• Familiarity with the latest technology and devices

#LI-NT1 SRL103 2026-75515 2026

The base pay for this position generally is between $18.00 and $27.70. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $9,360.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.