Store Leader: Drive Sales, Elevate Customer Experience

Spectrum, LLC; City of Newburgh (NY); On-site; USD 69,000 - 114,000; Full time

Benefits offered by this job

Benefits package

Job summary

Spectrum is seeking a Retail Store Manager to lead and develop the retail team, drive sales, and deliver exceptional customer care across Spectrum products and services. The role emphasizes coaching, scheduling, and maintaining a welcoming store environment.

You will manage performance, implement training programs, and ensure compliance with company policies while maintaining a profitable store operation. This is a full-time on-site position requiring flexibility and strong interpersonal skills.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Ability to read, write, speak, and understand English.
• Experience leading a sales and customer service team in a retail environment.
• Experience in a destination-style retail environment preferred.
• Strong interpersonal and presentation skills.
• Comfort with technology and mobile/video platforms.

Responsibilities

• Lead and inspire the team to exceed sales targets and operational goals.
• Foster customer relationships by resolving escalations and upselling services.
• Uphold Spectrum brand standards and deliver outstanding service.
• Assess sales behaviors and drive improvements with management.
• Identify issues and develop actionable strategies to improve performance.
• Provide subject-matter expertise on store operations, pricing, and promotions.

Skills

Leadership

Sales

Customer service

Communication

Technology fluency

Team coaching

Interpersonal skills

Education

Bachelor’s degree or equivalent work experience

Job description

Spectrum is seeking a Retail Store Manager to lead and develop the retail team, drive sales, and deliver exceptional customer care across Spectrum products and services. The role emphasizes coaching, scheduling, and maintaining a welcoming store environment.

You will manage performance, implement training programs, and ensure compliance with company policies while maintaining a profitable store operation. This is a full-time on-site position requiring flexibility and strong interpersonal skills.