Store Lead

Charter Communications; Southern Pines (NC); On-site; USD 38,000 - 56,000; Full time

Job summary

Spectrum is hiring a Store Lead in Southern Pines, NC. You will guide customers through Spectrum products and services, mentor store specialists, and contribute to sales achievements.

You'll apply sales strategies, educate customers on offerings, support inventory and cash handling, and maintain the store's appearance while processing transactions accurately. This role requires English proficiency, 1-2 years in sales and customer service, and the ability to work scheduled shifts, including

Qualifications

• High school diploma or equivalent.
• 1-2 years of sales experience.
• 1-2 years of customer service experience.
• Ability to work scheduled shift hours and overtime as needed.

Responsibilities

• Guide customers through Spectrum products and services to ensure a seamless experience from welcome to checkout.
• Apply sales strategies to identify opportunities and achieve sales goals.
• Educate customers and provide solutions tailored to their needs with comprehensive knowledge of Spectrum offerings.
• Support store leadership and team members by assisting with inventory control, cash management and handling escalations.
• Mentor Store Specialists by sharing sales expectations, tools and resources.
• Maintain store appearance according to planogram directives and accurately process payment transactions.
• Provide constructive feedback to store leadership regarding sales opportunities and operations.

Skills

Sales

Customer service

English proficiency

Communication

Team leadership

Problem solving

Math skills

Multi-tasking

Computer skills

Time management

Attention to detail

Education

High school diploma

Tools

POS systems

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you enjoy connecting customers with the latest technology while supporting your team's success? As a Store Lead at Spectrum, you will guide customers through products and services, mentor store specialists and contribute to sales achievements. Your efforts directly shape the customer journey and drive the store's performance.

HowYou'llMake an Impact

• Guide customers through Spectrum products and services to ensure a seamless experience from welcome to checkout
• Apply sales strategies toidentifyopportunities and achieve sales goals
• Educate customers and provide solutions tailored to their needs with comprehensive knowledge of Spectrum offerings
• Support store leadership and team members byassistingwith inventory control, cashmanagementand handling escalations
• Mentor Store Specialists by sharing sales expectations,toolsand resources
• Maintain store appearance according to planogram directives and accurately process payment transactions
• Provide constructive feedback to store leadershipregardingsales opportunities and operations

Working Conditions

• Operate in a retail environment with moderate noise
• Required to wear a uniform

WhatYou'llBring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Experience

• 1-2 years of sales experience
• 1-2 years of customer service experience

Skills

• Ability to read, write and speak English
• Basic mathproficiency
• Ability to work scheduled shift hours and overtime as needed
• Stand for prolonged periods andlift upto 35lbs
• Communicate clearly and professionally with employees,customersand suppliers in person, by phone and in writing
• Demonstrate self-motivation and a competitive drive to exceed sales goals
• Carry a positive and professional demeanor
• Pay attention to detail and solve problems effectively
• Use computers and software applications
• Manage multiple tasks in a fast-paced team environment
• Prioritize, organizeeffectivelyand work independently

Preferred Qualifications

Skills

• Familiarity with the latest technology and devices

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.