Store Lead - Tech-Savvy Customer Experience & Mentor

Spectrum; Southern Pines (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Spectrum is hiring a Store Lead in Southern Pines, NC to guide customers through Spectrum products and services, mentor store specialists and drive sales performance. You will ensure a seamless customer journey from welcome to checkout, support with inventory and cash handling, and provide feedback to leadership on opportunities and operations.

A high school diploma and 1–2 years in sales and customer service are required.

Qualifications

• High school diploma or equivalent.
• 1-2 years sales experience.
• 1-2 years customer service experience.
• Ability to read, write and speak English.
• Willingness to work varying shifts and overtime.

Responsibilities

• Guide customers through Spectrum products and services to ensure a seamless experience from welcome to checkout.
• Apply sales strategies to identify opportunities and achieve sales goals.
• Educate customers with knowledge of Spectrum offerings.
• Assist with inventory control, cash management and handling escalations.
• Mentor Store Specialists by sharing sales expectations and tools.
• Maintain store appearance and process payment transactions.
• Provide feedback to leadership on sales opportunities and operations.

Skills

English proficiency

Communication

Sales mindset

Customer service

Teamwork

Problem solving

Computer skills

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Store Lead in Southern Pines, NC to guide customers through Spectrum products and services, mentor store specialists and drive sales performance. You will ensure a seamless customer journey from welcome to checkout, support with inventory and cash handling, and provide feedback to leadership on opportunities and operations.

A high school diploma and 1–2 years in sales and customer service are required.