Store Lead & Team Mentor — Customer Experience

URBN Urban Outfitters, Inc.; Charlottesville (VA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical, dental, vision

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder for our Charlottesville, VA location. This role supports the store leadership team in delivering exceptional customer experiences, driving sales, and maintaining daily operations.

You will help train associates, manage openings and closings, and uphold brand standards while contributing to a positive, inclusive team environment. You will work flexible hours, including nights, weekends, and holidays, to meet store needs and ensure smooth

Qualifications

• Anthro brand fan required.
• Leadership experience preferred.
• Experience being a team player.
• Ability to work flexible hours to meet store needs including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Customer Experience: Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued.
• Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals.
• Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services.

Skills

Anthro brand fan

Leadership

Team player

Flexible hours

Learning oriented

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder for our Charlottesville, VA location. This role supports the store leadership team in delivering exceptional customer experiences, driving sales, and maintaining daily operations.

You will help train associates, manage openings and closings, and uphold brand standards while contributing to a positive, inclusive team environment. You will work flexible hours, including nights, weekends, and holidays, to meet store needs and ensure smooth