Brand Experience Lead - Retail Key Holder

URBN Urban Outfitters, Inc.; Charlotte (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discount

Retirement savings plan

Job summary

URBN Urban Outfitters, Inc. in Charlotte, NC is seeking a Key Holder to support store management in daily operations and drive sales through genuine customer connections.

You will lead by example, deliver extraordinary service, and collaborate with teams to ensure accurate shipment processing, restocking, and adherence to visual standards while maintaining a welcoming, inclusive environment.

Qualifications

• Needs strong leadership and customer-service focus.
• Experience guiding and inspiring a team.
• Ability to adapt to varying store needs.

Responsibilities

• Assist store leadership in daily operations.
• Deliver extraordinary customer service and brand experience.
• Support omni-channel shopping with MPOS/POS and curbside pickup.

Skills

Brand ambassador

Leadership experience

Team player

Flexible hours

Growth mindset

Job description

URBN Urban Outfitters, Inc. in Charlotte, NC is seeking a Key Holder to support store management in daily operations and drive sales through genuine customer connections.

You will lead by example, deliver extraordinary service, and collaborate with teams to ensure accurate shipment processing, restocking, and adherence to visual standards while maintaining a welcoming, inclusive environment.