Store Lead & Brand Experience Advocate

URBN Urban Outfitters, Inc.; Berkeley (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Berkeley, CA is seeking a Key Holder to support the store leadership in delivering an engaging customer experience and driving sales. You will lead by example, coach teams, and ensure smooth daily operations while maintaining FP’s visual standards.

The role emphasizes brand reflection, customer service excellence, and collaboration with partners to manage shipments, restocking, and omnichannel fulfillment. Availability for nights, weekends, and holidays is required.

Qualifications

• Love for the FP brand.
• Stands out as a leader.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.
• Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
• Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources.
• Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance.
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately.
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.

Skills

Brand affinity

Leadership

Team player

Flexible hours

Growth mindset

Job description

URBN Urban Outfitters, Inc. in Berkeley, CA is seeking a Key Holder to support the store leadership in delivering an engaging customer experience and driving sales. You will lead by example, coach teams, and ensure smooth daily operations while maintaining FP’s visual standards.

The role emphasizes brand reflection, customer service excellence, and collaboration with partners to manage shipments, restocking, and omnichannel fulfillment. Availability for nights, weekends, and holidays is required.