Store Lead & Customer Experience Specialist

Boot Barn; Maple Grove (MN); On-site; USD 21,000 - 26,000; Full time

Job summary

Boot Barn in Minnesota seeks a Key Holder to engage customers, drive sales, and support store partners. You will embody our mission and values while becoming an expert in product categories and promotions.

As a Key Holder, you will help lead team development, maintain merchandising standards, process transactions, and ensure accurate cash handling. This role emphasizes service, accountability, and a proactive approach to store operations.

Qualifications

• Leadership and customer service experience
• Product knowledge and selling skills
• Ability to follow policies and procedures

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; communicate product knowledge to customers.
• Maintain and achieve measurable goals (UPT, ADT, add-ons, data capture).
• Understand current promotions and advertising; maintain merchandising standards.
• Assist with floor moves, displays, merchandising, and store housekeeping.
• Process merchandise and monitor floor stock; complete sales transactions at POS.
• Collaborate with store leadership to develop skills and improve metrics.
• Perform opening/closing procedures and adhere to Time and Attendance policy.
• Comply with laws and company policies; perform other duties as assigned.

Job description

Boot Barn in Minnesota seeks a Key Holder to engage customers, drive sales, and support store partners. You will embody our mission and values while becoming an expert in product categories and promotions.

As a Key Holder, you will help lead team development, maintain merchandising standards, process transactions, and ensure accurate cash handling. This role emphasizes service, accountability, and a proactive approach to store operations.