Lead Sales & Customer Experience Specialist

Boot Barn; Vallejo (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Boot Barn is seeking a Key Holder to deliver an exceptional in-store experience, support store partners, and embody our Mission, Vision and Values while demonstrating selling and service expertise. This role emphasizes product knowledge, leadership, and strong point-of-sale proficiency.

You will work with the leadership team to drive sales goals, mentor team members, assist with merchandising and store operations, and uphold company policies and procedures.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.

Job description

Boot Barn is seeking a Key Holder to deliver an exceptional in-store experience, support store partners, and embody our Mission, Vision and Values while demonstrating selling and service expertise. This role emphasizes product knowledge, leadership, and strong point-of-sale proficiency.

You will work with the leadership team to drive sales goals, mentor team members, assist with merchandising and store operations, and uphold company policies and procedures.