Store Lead: Sales, Service & Merchandising

Boot Barn; Rogers (AR); On-site; USD 19,000 - 25,000; Full time

Job summary

Boot Barn is seeking a Key Holder to deliver outstanding customer service and help lead our store team. You will develop strong product knowledge, drive sales through promotions, and assist with daily merchandising and housekeeping to create a clean, inviting shopping environment.

In this role, you will process transactions accurately at the POS, support leadership with achieve sales metrics, and help train colleagues. A reliable, energetic team player with attention to detail will thrive here.

Qualifications

• Commitment to delivering exceptional customer service.
• Ability to communicate product knowledge and promotions.
• Cash handling and accurate transaction processing.
• Maintain merchandising standards and store cleanliness.
• Reliable attendance and teamwork.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Customer service

Product knowledge

POS proficiency

Tools

POS system

Job description

Boot Barn is seeking a Key Holder to deliver outstanding customer service and help lead our store team. You will develop strong product knowledge, drive sales through promotions, and assist with daily merchandising and housekeeping to create a clean, inviting shopping environment.

In this role, you will process transactions accurately at the POS, support leadership with achieve sales metrics, and help train colleagues. A reliable, energetic team player with attention to detail will thrive here.