Store Experience Lead & Sales Pro

Boot Barn; Indianapolis (IN); On-site; USD 38,000 - 42,000; Full time

Job summary

Boot Barn is seeking a dedicated Key Holder to support store leadership and drive customer-focused service. In this role you will develop product expertise, promote promotions, and help achieve store sales goals, while maintaining merchandising standards and accurate POS operations.

You will collaborate with the leadership team to develop skills, manage daily procedures, and ensure compliance with company policies and local laws, contributing to a positive, productive store environment.

Qualifications

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Job description

Boot Barn is seeking a dedicated Key Holder to support store leadership and drive customer-focused service. In this role you will develop product expertise, promote promotions, and help achieve store sales goals, while maintaining merchandising standards and accurate POS operations.

You will collaborate with the leadership team to develop skills, manage daily procedures, and ensure compliance with company policies and local laws, contributing to a positive, productive store environment.