Retail Key Holder: Lead Sales & Customer Experience

Boot Barn; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Boot Barn is seeking a Key Holder to deliver an exceptional in-store experience and support store partners with leadership and selling expertise. You will help exceed sales goals, develop teammates, and ensure smooth store operations while upholding Boot Barn's values.

As a Key Holder, you will drive customer engagement, maintain product knowledge, and oversee merchandising standards. This role collaborates with leadership and ensures accurate transactions at the register, contributing to a

Qualifications

• Strong customer service and selling skills.
• Ability to communicate product knowledge and features.
• Ability to meet sales metrics and drive store performance.
• Comfort with POS systems and cash handling.

Responsibilities

• Foster a service and selling culture to exceed customer expectations.
• Become an expert in product categories and communicate knowledge to customers.
• Maintain and achieve measurable goals (UPT, ADT, add-ons, data capture).
• Be informed about current promotions and advertisements.
• Assist with merchandising, floor moves, display maintenance and housekeeping.
• Support with inventory and replenishment of floor stock.
• Process sales transactions accurately at POS and handle cash responsibly.
• Collaborate with store leadership to develop skills and improve metrics.
• Complete opening/closing procedures per Time and Attendance policy.

Skills

Customer service

Sales skills

Leadership

Job description

Boot Barn is seeking a Key Holder to deliver an exceptional in-store experience and support store partners with leadership and selling expertise. You will help exceed sales goals, develop teammates, and ensure smooth store operations while upholding Boot Barn's values.

As a Key Holder, you will drive customer engagement, maintain product knowledge, and oversee merchandising standards. This role collaborates with leadership and ensures accurate transactions at the register, contributing to a