Store Lead – Customer Experience & Sales

Torrid; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Associate discount 50%

Monthly discount coupon

Mental health resources

Sick time

401K with Company match

Employee Stock Purchase Program (ESPP)

Tuition reimbursement

Job summary

Torrid in Nashville is seeking a capable Keyholder to support store management in delivering excellent customer experiences and meeting KPIs. You will lead by example in daily operations, sales, and service, stepping in as acting Manager on Duty when needed.

You’ll work a flexible schedule including evenings, weekends, and holidays, and you’ll help train and motivate the team while upholding Torrid’s standards for brand and service.

Qualifications

• Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance
• Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience
• Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success
• Be fashioned focused and stay on top of current trends

Responsibilities

• In partnership with management team, ensure store is achieving company objectives and KPI goals
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
• Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
• Perform register functions while using your sales, promotion and product knowledge to drive add-on sales
• Assumes responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
• Ability to work a flexible schedule inclusive of holidays, nights and weekends

Skills

Retail management

Sales leadership

Customer service

Team leadership

Job description

Torrid in Nashville is seeking a capable Keyholder to support store management in delivering excellent customer experiences and meeting KPIs. You will lead by example in daily operations, sales, and service, stepping in as acting Manager on Duty when needed.

You’ll work a flexible schedule including evenings, weekends, and holidays, and you’ll help train and motivate the team while upholding Torrid’s standards for brand and service.