Store Keyholder & Customer Experience Leader

Torrid; Seabrook (NH); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Associate discount 50%

401K with Company match

Employee Stock Purchase Program (ESPP)

Tuition reimbursement

Job summary

Torrid is seeking a store leadership professional to drive KPI goals and deliver a superior customer experience in a fast-paced fashion retail environment. You will lead a team, model Torrid’s selling skills, and support merchandising strategies to create an inviting shopping experience.

Responsibilities include managing register operations, promoting add-on sales, and stepping in as acting Manager on Duty when needed. Flexibility for holidays, nights, and weekends is required.

Qualifications

• Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance.
• Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience.
• Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success.
• Be fashioned focused and stay on top of current trends.

Responsibilities

• In partnership with management team, ensure store is achieving company objectives and KPI goals.
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty.
• Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop.
• Perform register functions while using your sales, promotion and product knowledge to drive add-on sales.
• Assumes responsibility of all store operations when Store Management is out of the store as acting Manager on Duty.
• Ability to work a flexible schedule inclusive of holidays, nights and weekends.

Skills

Retail management

Sales performance

Team leadership

Customer experience

Multitasking

Adaptability

Job description

Torrid is seeking a store leadership professional to drive KPI goals and deliver a superior customer experience in a fast-paced fashion retail environment. You will lead a team, model Torrid’s selling skills, and support merchandising strategies to create an inviting shopping experience.

Responsibilities include managing register operations, promoting add-on sales, and stepping in as acting Manager on Duty when needed. Flexibility for holidays, nights, and weekends is required.