Store Keyholder: Lead Sales, Ops & Customer Experience

Torrid; Kennewick (WA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Associate discount 50%

401K with company match

Employee Stock Purchase Program (ESPP)

Tuition reimbursement

Job summary

Torrid is seeking a Keyholder to support store management and drive a superior shopping experience. You will participate in opening/closing operations and help implement merchandise strategies to boost performance.

The role emphasizes leadership, strong customer service, and the ability to adapt to a dynamic retail environment. Expect a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Previous specialty/apparel retail management experience with proven ability to lead teams to success and drive sales.
• Ability to multitask in a fast-paced environment while maintaining an excellent customer experience.
• Flexibility to adapt to changing schedules, environments, and merchandise trends.

Responsibilities

• Support store management in achieving KPI goals and company objectives.
• Lead by example in customer service and selling to promote loyalty.
• Assist with merchandise strategies and maintain a clean, inviting store environment.

Skills

Retail management

Sales performance

Customer experience

Team leadership

Multitasking

Flexibility

Fashion awareness

Job description

Torrid is seeking a Keyholder to support store management and drive a superior shopping experience. You will participate in opening/closing operations and help implement merchandise strategies to boost performance.

The role emphasizes leadership, strong customer service, and the ability to adapt to a dynamic retail environment. Expect a flexible schedule including evenings, weekends, and holidays.